Dundee East MP Stewart Hosie today raised dozens of complaints over Royal Mail delivery problems in Dundee with senior management of Royal Mail.
In a Conference call with Julie Morrison, Head of External Relations (Scotland) and Terry Allan, Lead Delivery Sector Manager for Dundee, Fife, Perthshire and Central, the MP itemised dozens of specific complaints.
The complaints included travel tickets lost in the post, missing insurance documents, a missing passport, outstanding bills and invoices. One constituent had missed three interview dates which had been sent to him.
Another constituent who contacted the office had received no mail since 22 November another claimed that first class mail was taking more than a week to reach him.
A constituent had been waiting for 16 packages posted between 20th and 27th November but received two letters on 17 December one dated 14 December and other dated 24 November.
Some of the constituents had been able to get a direct written response to their complaints from Royal Mail only to receive a reply stating that ‘there were no known problems’ – which they found highly irritating.
Stewart Hosie said: “I have received more than 60 complaints on this issue and all are supported with dates and other evidence. This is a very large number of complaints indeed.
“And many of these complaints are not directly related to the spell of bad weather. The difficulties occurred before the recent Arctic conditions arrived.
“I raised these specific cases with the senior management team and they committed themselves to replying directly to each one which we will forward again to them.
“They admitted that what happened in Dundee East was unacceptable. While they claim to have cleared every outstanding package from the Dundee East sorting office last week, they also claim that the severe impact of snow and gridlock in the south has meant some suppliers have not yet put parcels into the system.
“Royal Mail informed me that they believe they have fixed the fundamental problems of bedding-in the new system in Dundee which was planned to be achieved by 30 November.
“It could be that the new system will operate more smoothly, however we will not be sure if that is the case until after the Christmas rush is over.
“Royal Mail has committed itself to resolving all complaints urgently and responding to the specific complaints I raised with them.
“They have also undertaken to look at urgent cases including that of the missing passport immediately.
“I hope to work with them to ensure that all the cases raised with my office are satisfactorily resolved as soon as possible.
“If any other constituents are having difficulties with Royal Mail please contact me urgently.”